Customers should generally shut off their water with their home valves. If your home does not have a water shut-off valve, we highly recommend that you contact a plumber to install one. There are a couple of situations in which you still may need to shut off water at the meter:
Important: Meters with top shut-off (TSO) valves (shown in photo) are the only types of meters that customers can shut off themselves. Older meters require a special tool to shut off, and only SPU crews can operate these types. Customers should call SPU at 206-386-1800 if they do not have a TSO meter or if they need help in general to shut off water from the meter. Hybrid Bit
1. Locate your water meter. Water meters are typically located:in iron boxes sunk in the ground;
2. Remove the water meter cover. 3. Locate the shut-off valve that is attached to the water meter. 4. Turn shut-off valve clockwise by hand or with a crescent wrench. Turn until the two valve holes line up to indicate the valve is closed. The meter dial stops spinning.
For damaging flooding, chemical spills or sewer backups, 24/7 Operations Response Center (206) 386-1800
For non-urgent plugged storm drains, Drain Report Form A crew will respond in 3-5 business days.
Andrew Lee, General Manager and CEO Address: 700 5th Avenue, Suite 4900, Seattle, WA, 98104 Mailing Address: PO Box 34018, Seattle, WA, 98124-5177 Phone: (206) 684-3000 Email: SPUCustomerService@seattle.gov
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Hybrid Bit Seattle Public Utilities (SPU) is comprised of three major direct-service providing utilities: the Water Utility, the Drainage and Wastewater Utility, and the Solid Waste Utility.